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Customer portal
Improve your customer service by providing your customers with a personal online account to access up-to-date product information and documentation, the option to upgrade and upsell their booking, the flexibility to change their booking, and reach out to the customer service team.
How the Customer Portal adds value to your business
For experiences
Allow your customer to manage their booking within the customer portal. Enable upgrade and upsell options to increase conversion and share updates about your experience in their online account.
For marketplaces
Create a personalized online experience for each of your customers by enabling the customer portal on a first booking. Including the option for combination tickets, and itineraries, the customer portal is proven to increase conversion.
For destinations
Activate pre-visit or upon first booking, the customer portal is the tool to show what your destination has to offer within the personal account of the customer. Give them a reason to come back and make all their purchases within this portal.
You can improve your customer service and engage more with your customer by using the Customer Portal
Upgrade and upsell
The Customer Portal is proven to be the tool for upgrades of existing bookings and upsell of additional products.
Amendment of bookings
Reduce the pressure on your customer service team by allowing the customer to amend their own bookings.
Cancellation of bookings
You can allow your customer to cancel their bookings within the cancellation policy of the booked product.
Product information
Share up-to-date product information, FAQs, and relevant notifications within the customer portal.
Downloadable resources
No need to resend tickets or receipts, within the customer portal the customer will find all relevant documentation.
The ideal customer service and upsell tool is here
Being able to provide customers with additional and up-to-date information, the option to update their bookings and book more experiences, and the flexibility to change their bookings is fundamental in the changing world.
Better customer service
Improve customer service and reduce contact requests
Responsiveness
Responsive flow for mobile, tablet, and PC
Automation
Automatically activated upon the first bookings
Brand identity
White-label to match your brand identity
Membership module
Also available for the memberships module
The various sales tools we provide our clients
Sell
Sell where ever your customers are. Create a ticket sales point from any location, whether it is online, at your entrance, at the bus stop in front, or at a tourist hub, our point-of-sale solutions are user-friendly, scalable, hardware-independent, and can be white-label.
Sell
Sell where ever your customers are. Create a ticket sales point from any location, whether it is online, at your entrance, at the bus stop in front, or at a tourist hub, our point-of-sale solutions are user-friendly, scalable, hardware-independent, and can be white-label.
Sell
Sell where ever your customers are. Create a ticket sales point from any location, whether it is online, at your entrance, at the bus stop in front, or at a tourist hub, our point-of-sale solutions are user-friendly, scalable, hardware-independent, and can be white-label.
How our partners use our Customer Portal solutions
Ready to get started?
Explore the Prioticket connectivity platform. Get an account instantly and start connecting. Or let us design a custom package for your business. We work with small operators to large enterprises.
